Privacy Policy

This website is operated by MBGM Consulting LLC (Maria Van Thienen, LMFT). It is a public, informational website. It is not a portal for clinical care and is not intended to receive Protected Health Information (PHI) as defined under HIPAA.

What we collect on this site

The contact form on this site collects only your name, email address, a general reason for reaching out, your preferred language, and a brief, non-clinical message. We ask that you do not include symptoms, diagnoses, treatment history, insurance details, or other sensitive health information in this form. We will gather any clinical details with you securely after we connect.

How information is used

Information submitted through the contact form is used solely to respond to your inquiry and schedule a free consultation. We do not sell, rent, or share your information with advertisers or marketing networks.

Tracking & cookies

This site does not use advertising pixels (such as Meta/Facebook Pixel), session-replay tools, or behavioral advertising trackers. It does not load Google Analytics or similar trackers that build advertising profiles.

Clinical care & PHI

Once you become a client, all clinical communication, scheduling, intake, and records are handled through the practice's HIPAA-compliant systems, which are covered by signed Business Associate Agreements (BAAs). Email is not a secure channel for PHI and should not be used to share clinical details.

Notice of Privacy Practices

Clients of the practice receive a separate Notice of Privacy Practices (NPP) describing how PHI is used and protected within clinical care, and your rights regarding that information. A copy of the NPP is provided at intake and is available on request.

Crisis & emergencies

This website and the contact form are not monitored for emergencies. If you are in crisis or experiencing a mental-health emergency, call or text 988 (Suicide & Crisis Lifeline) or call 911.

Contact

Questions about this policy? Reach Maria through the contact page.

Contacting the practice through this website does not establish a therapist–client relationship.